Insurance & Billing

When you call Max Performance to schedule your initial physical therapy appointment we will ask you for your insurance information. As a courtesy, we will contact your insurance carrier to verify your physical therapy benefits and coverage, and at your first visit we will review this information with you. We will promptly file your claims with your insurance company.

Max Performance Physical Therapy is a participating provider with a number of insurance plans. If you don't see your plan listed, just contact us for more information.

  • Aetna
  • Anthem BCBS
  • Bluegrass Family Health
  • Bluegrass Network
  • Bollinger
  • ChampVA
  • Cigna
  • Humana
  • Medicare
  • Med-Ben
  • Mutual of Omaha
  • Theramatrix
  • UMR
  • United HealthCare/Optum Health
  • Workers' Comp (multiple carriers)
  • and many others

This list is subject to change and is not a guarantee of coverage. Your insurance plan may or may not include coverage for Physical Therapy.

Billing of Patient Accounts
Every month we will issue statements of your account that detail the account activity for the prior month. The statement will show you your dates of service, the amounts paid or pending by your insurance, any contractual adjustments, any payments you have made on your account and your remaining patient responsibility.

You will receive a statement whenever there is a balance due. If you have any questions about your statement, or if you would like to discuss payment options, please call us at 502-647-0133.

Patient Financing is Available
Max Performance has joined with CareCredit to offer your choice of either no interest or low interest payment plans. These plans are subject to credit approval and must be paid within their respective promotional periods. CareCredit can be utilized to pay co-pays and treatment not covered by insurance. With CareCredit you can manage your patient responsibility by choosing a payment plan that works best with your budget.

We accept the following payment forms:
Visa, MasterCard, CareCredit, Debit Cards, Checks, Money Orders and Cash.

We accept payment by:

Phone: Call us at (502) 647-0133 with your Debit/Credit card information.
Mail: You can mail a check, money order or credit card information. Just use the form provided on your statement.
In Person: Stop by and make your payment in person. Please use this option if you are paying with cash.